BOUNCE Inc Gold Coast

Celebrated my son’s 6th birthday. The host was amazing and the kids were really comfortable with him even my shy ones who doesn’t talk to anyone. Very attentive with the kids and also had a lot of fun with them. Would definitely recommend having your kids parties there!!

We’ve always loved going to Bounce, but unfortunately our most recent visit was so disappointing that we’ll be giving it a miss for a while. Normally, we really enjoy coming here and have always found the staff to be super friendly and helpful. However, the overall state of the premises on this visit was really disappointing. The whole centre felt very dirty. The floors, especially the carpet, were visibly unclean, the large commercial fans were covered in dust (thankfully they weren’t turned on), and the toilets were in a poor state. The toilet walls and floors were dusty and dirty, the boards on the toilet doors were broken, and bits and pieces were lying on the floor. The touchscreen used to rent lockers was also extremely dirty, there was visible spit on it and I had to use my T-shirt just to enter my details. I mentioned this to a staff member at the time, but during the 1.5 hours we were there it wasn’t cleaned. I understand it’s the holiday period and that the centre is very busy, and this isn’t about being picky, but basic hygiene is really important, especially in a venue full of children. Sadly, this really put us off returning anytime soon. After our visit, I emailed Bounce HQ and received a reply advising that the Gold Coast venue manager would contact us. Unfortunately, we never heard back. I then sent a follow-up reminder and, almost three weeks later, still haven’t received a response, which has been equally disappointing.