Bam Bam Bakehouse

We visited Bambam Bakehouse and had the spicy karaage banh mi, which was genuinely very good. The baked goods are a real strength here. We tried the chocolate almond croissant and also bought a cookie to take away, and both were excellent. Unfortunately, the coffee and service let the experience down. We ordered an iced latte and a large filter coffee. The food arrived, but the coffees were delayed and we had to approach staff to ask if they were coming. There was no apology or acknowledgment. When the filter coffee arrived, it was spilled, and again there was no apology or effort to clean it up. The iced latte was very bitter, and while some bitterness is expected depending on the coffee, this tasted over extracted. I also noticed coffee grounds or fines sitting at the bottom of my filter coffee, which was quite surprising for a filtered brew. I genuinely want this place to do well because the baked goods and food are strong, but improvements in coffee quality and front of house service would make a big difference to the overall experience.