Reflections Byron Bay - Holiday Park

This was an ideal location for a Byron Bay getaway. Perfect location for the beach and feeling humbled by the seclusion amongst the greenery of the area and local wildlife scattered throughout the park. We even encountered one of the most friendly kookaburras. Our room was clean and spacious with all the conveniences required, including the much needed air conditioning. The communication via text keeping us informed of the events happening in and around the park was awesome and the staff upon check in were so helpful. Definitely a great experience and would book here again.

An amazing location, but what a disappointment for us with regards to our booking & customer service experience with Reflections Byron Bay. We have stayed at other Reflections holiday parks before but this has to be one of the worst experiences we’ve ever had. Let me start from the beginning, after calling their publicly listed contact number last week, a lady on the line messed up our booking but later rectified it over the phone. Next we arrived at the park today driving 7plus hours from Sydney to being told at checkin that our camp spot was given to someone else as ‘no notes were made of our camp site booking’. (Even though we paid over the phone & were told our selected camp site number) *Apparently when you call Reflections Byron Bay for some reason you are speaking to Reflections Newcastle - if that even makes sense. *Also they told us at reception that their policy is no guarantee of your spot when you arrive ?? Again no sense at all. After all you book & pay for your site prior - to secure it don’t you. Other camp sites were offered to us but they did not suit our needs. Since we experienced 2 mishaps with them both at booking & at check in we calmly asked for an upgrade to other accommodation options only to be told ‘no can’t do that’ by the 2 people at reception. We are regular campers & in most cases if errors or mishaps happen from parks end, they usually offer upgrades or other suitable alternatives to keep their guests happy. I understand caravan parks can sometimes be at capacity but literally the poor customer service & care we received from staff at reception today was not pleasing at all. As a result, we will not be coming back to this caravan park again. If Caravan Park Management do not like dealing with people, then they’re in the wrong profession. Ferda & Alex Sydney