Azabu Retreat & Spa

My partner and I stayed here just this weekend. The only positive I give is that the bed was very comfortable. When we arrived for check in there was nobody at the front counter. All there was a envelope with my partners name on it with room key. On booking my partner was advised that breakfast was included in our booking . No breakfast was provided at all. Also the advertise that you can get a massage. No staff around to tell us how we go about organising that if we wanted. The room it self was ok . Comfortable bed although our toilet set was broken and a few of the floor boards are rooting through.

Stay somewhere else, very disappointing accomodation. Attempted to resolve directly with owners but they were dismissive of our concerns. Unsure about other rooms but ours was very unclean and hadn’t been vacuumed, to the point of needing to wipe off feet before getting in bed. The wood around the spa was rotting and unsafe. The owners response to this significant issue was “it’s getting renovated soon”. The wifi did not work at all. Plumbing noise is incredibly loud to the point of the bed vibrating whenever the surrounding rooms would shower. We explained to the owners that the plumbing noise at night was terrible but their response was dismissive. We asked for a modest refund of half the stay but this was rejected and our concerns mostly ignored. The owners were absent the entire stay and never once attempted to greet. As far as we know the accomodation was unstaffed. Having worked in holiday letting, staff should always have a point of contact with customers staying in accomodation.

Warning - dodgy new owners care less about customers . We had no hot water no drinking water Woken at 7am with power tools Would love to say great things about this beautiful accommodation because it truly has so much potential- like entering an enchanted forest. But with the broken refrigerator, no milk for our tea or coffee, no hot water and nothing to drink We were very frustrated couldn’t sleep well and then woke at dawn with power tools I discussed it with reception to find a remedy and they simply didn’t care. I really am upset to write this review because I really know how hard it is to provide quality experience.. I don’t want to rate them badly but I do want my experience compensated.