Sum Yung Guys Restaurant

Went for a drive from Brisbane to check this place out. The venue itself is amazing and visually calming. The moment you walk in, you're greeted with utmost friendly staff. Our server Eve, was efficiently amazing and made sure we were very well looked after. Everything we had was a little too sweet though and had a lot of coriander which I can't stand. Don't think a second visit will be on the cards.

We have been loyal customers of Some Young Guys since their Sunshine Beach days and have always enjoyed the food, especially the chow kway teow. Unfortunately, our recent visit was extremely disappointing and left us feeling unwelcome and unheard. My husband and I both ordered the chow kway teow. As soon as the dishes arrived, I could smell a burnt aroma. This wasn’t the usual smoky wok hei flavour that good char kway teow is known for. It was burnt. My husband chose to eat his because he was hungry and didn’t want to make a fuss, but I politely sent mine back and explained that the dish was burnt. The waitress returned and told me the chef said there was nothing wrong with it and that if he made it again, it would be exactly the same. I explained that I wasn’t asking for the dish to be made differently. We have ordered this exact dish many times over the years and know what it normally tastes like. I was simply asking for it not to be burnt. A replacement dish was brought out, but unfortunately it was even more burnt than the first. At that point, it genuinely felt as though the kitchen was trying to prove a point rather than address the issue. What disappointed us most was not the food itself, as mistakes happen in every restaurant. It was the way the situation was handled. A staff member who appeared to be the manager approached without greeting or apology and repeatedly insisted that the chef was correct. We were even told that another customer had received the same dish earlier and had not complained, as though that somehow proved ours wasn’t burnt. When paying, we explained that while my husband had eaten his meal because he was hungry, he also agreed that it was burnt. We were told they had made three dishes and were only charging for one. When we said we would likely leave a negative review because of how the situation had been handled, the response was simply a shrug and “OK.” Restaurants are entitled to stand behind their chefs. Customers are equally entitled to politely raise concerns when something isn’t right. Good hospitality is about listening and finding a solution, not proving the customer wrong. This is the first negative review we have left after years of supporting this restaurant, which makes the experience all the more disappointing.