Mondrian Gold Coast

Overall the staff were all excellent. Knoweldgeable positive and friendly...the opposite of smilebots we've encountered elsewhere. The eating and social areas were alive without being so loud that you couldn't converse. Food was all good quality. Room was excellent with an awesome view (we were upgraded). The only downside was a few persistent flies in the downstairs restaurant on the afternoon Valentine's dinch we enjoyed. The staff were professional and did their best to take care of the issue.

Not worth it. Accor platinum pretty much unrecognised - dont expect an upgrade, early check in or late checkout (even when occupancy allows). Starting with the positives: cool design, nice vibe. Interesting room layout. Nice tv in the bedroom. Onto the negatives: - Lito restaurant staff inconsistent. On the first day, they forgot our order, so we waited 40 minutes before I prompted them to check - some empty apologies from them but I would’ve really expected more considering they wasted almost 40 mins of our time. Staff from second day were much better, offering juices with breakfast (that wasn’t offered on the first day). - Breakfast menu was nice, but very limited. Only a handful of items on a menu that does not rotate - so by day 3 you’re pretty sick of it. There are items outside of the breakfast menu but not included in the ‘hotel breakfast’ - ie you have to pay extra. - We sneakily got charged $6 for a side of half an avocado to go with the frittata. This was not made clear on the menu or on ordering. Apparently the sides are free if you got the eggs, NOT the frittata (see the menu - it’s not clear at all) - accor platinum status didnt really get me many perks other than a bottle of wine on arrival (which is pretty standard across most of the average accor hotels). Had a room on a low floor (7th). Tried to redeem my welcome drinks but several staff didnt seem to know what it was about and had to ask their supervisor. At worst - asked for late checkout and was given a minimal 2 hour later checkout - there was no occupancy issue because they said they’d have to charge for later than 2 hours. Ive always been fairly unassuming of my accor platinum status but after using it at 20+ hotels, I’d say this was the least acknowledged. - the pool was nice, but at night it becomes a very loud and rowdy bar that really takes away from the luxury. Additionally, near the magnesium plunge pools, there is a really loud uncomfortable banging that comes from the door that the staff come in and out of. All in all, we have a fairly low bar. But when we decide to splurge and pay a premium, we really expect better. —————————- To make things worse, I was mischarged for breakfast. I had to point it out on the charges and they will now refund me. I wonder how many guests they mistakenly charge

Room was incredible. Hotel staff were incredible. Paying $600 for a room and then having to pay $110 for one night parking was extortion. We were lucky enough to get an early check in and late check out and were stung with an addition $70 parking fee. $110 for parking for 1 night - parking fine would have cost less. The room would have been cheaper to book via booking.com instead of direct with the hotel The AC barely worked and I couldn’t sleep. We also had to chase up room service 3 times to check dietaries and ended up going to bed hungry because they couldn’t work it out. The pool was incredible until a handful of local mums bought their kids in to play and scream around the pool after school pick up. Really discrediting the luxury appeal. Such a shame about the pool and particularly the parking. I can see why the review average suffers. The accomodation itself is flawless.