Turtle Beach Resort

Stayed for a week, and didn't want to go home! The staff were friendly, approachable and amazing people. We went through Air BnB and were less pleased with the equipment that wasn't supplied that should be stock, but the resort itself was fun, and great for the kids to stay busy and entertained. The Splash Zone area was a huge star! Centrally located so easy to go down to Currumbin or north to Surfers Paradise, with Pacific fair just a short car ride. Once the light rail is completed, the travel will be even easier.

We recently stayed at Turtle Beach Resort and all in all, it was absolutely amazing. You genuinely don’t need to leave the resort – between the multiple pools, splash zone with lifeguards, tennis and basketball courts, kids club, and The Deck serving breakfast, lunch, dinner and beverages (including alcohol), it’s the perfect family-friendly holiday. There are so many kids’ amenities throughout the resort, including a putt-putt course, which was such a fun addition. The whole place is designed with families in mind, and it really shows. The location is also fantastic. It’s only a 10-minute walk to Nobby Beach if you feel like eating out, and just a 2-minute walk to Woolworths for snacks and drinks for the room – super convenient. We stayed in Room 132 as part of the Accor Vacation Club. The apartment presented beautifully and was incredibly spacious – two large bedrooms, two bathrooms and toilets, a hidden laundry with washer and dryer, a spacious kitchen, dining and living area, plus two balconies. It had everything we needed. The only thing that would have made it absolute perfection would be a second air conditioner in the master suite, but overall it was a fantastic stay. The adults enjoyed themselves just as much as the kids did, and we will definitely be returning.

Just stayed here for 4 days with family, and it's honestly not somewhere I would recommend staying. While the location is centrally located, the room itself felt really dingy and smelt damp and mouldy when the aircon was off. It set off my allergies and you could tell the curtains and carpets were in need of a refresh as they felt dusty and dank. One of the toilets needed a clean as well and there were old stains on the wall/furniture and bathroom that seemed to have been there a while. The rooms and resort itself felt really dated and in need of a renovation, as there was mould all over the kid's splash zone which is plastered all over the advertising. It was slippery in some places which was hazardous in itself. Our aircon started leaking water and condensation all over the TV unit which is located just under the aircon. It was rectified quickly by calling reception, but still put a bit of dampener on our stay. We stayed in the two bedroom apartment during summer, and I felt too hot in the main bedroom which only had a (very noisy) fan and the aircon didn't reach the bedrooms. The final dampener to our stay was when we asked for new towels for the pool, and we were quoted $5 per replacement towel (which is ridiculous, I've stayed at hotels all over the world and have never ran into such a rip off policy) and $3.50 per 2 rolls of toilet paper. This penalises guests who choose to stay at this hotel for longer as there is only housekeeping once every 9 days. If this policy was made clear upfront, we would'nt have been caught off guard. The extra star that I've given is for the friendly staff at the kid's club - there are kid's craft activities all day that our kids enjoyed.