Mercure Gold Coast Resort

The standard at this Mercure Gold Coast resort is below expectation. The room chocolates, soft drinks and protein bars are non-consumable and appear to have been purchased from a low-budget source. The pizza was also disappointing and misleading, likely prepared offsite and then snap-frozen and reheated. The garnished puréed avocado was a giveaway of an attempt to appear gourmet. The Domino’s pizza is significantly better value and taste and is not a snap-frozen product. Another issue is that mocktails are more expensive than alcoholic drinks. I am unclear why management would agree to close the pool during summer for painting, as it is a popular hangout destination in summer. A more suitable solution would be to maintain the pool during winter. Additionally, there is no compensation for the main attraction. Guests must walk across the retreat to order drinks or food and there is no room service. When I travel on holiday, I do not want to hear staff complaining of staff shortages. I am there to relax and avoid such concerns. The bathrooms need to be updated. Even after paying for a room upgrade I was still not impressed. The spa was damaged and had visible signs of repairs.

Lovely property with a very pleasant restaurant, and the pool service was excellent. Most of all, the service at reception truly stood out. Even though the lobby is currently under renovation and not looking its best, I still felt incredibly welcomed by the staff. One team member in particular, Gabriel, deserves special mention such a lovely young man with a fantastic attitude. Him and his colleagues handled a long line of guests quickly and efficiently. The little birthday treat waiting for us in the room was very special as well, so thank you for that thoughtful touch. We’ll definitely be back and can’t wait to see how the lobby looks once the renovations are complete!